Privacy Policy – Stitch Premium Socks

Last updated: May 2025

Stitch (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website stitch-clothing.com (“Site”) and participate in our programs, including mobile SMS marketing and cart-abandonment reminders.

1. Information We Collect

Personal Information You Provide

  • Name, email address, billing/shipping address, phone number, and payment information when you place an order or sign up for our newsletter.
  • SMS opt-in data (phone number and consent timestamp) when you subscribe to receive text messages from Stitch.

Automatically Collected Information

  • Usage data (pages visited, time on site, referring URL).
  • Device and browser information (IP address, device type, operating system).

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to recognize returning visitors, remember preferences, analyze site usage, and power features such as SMS abandoned-cart reminders.

2. How We Use Your Information

  • Order Processing & Customer Service: To fulfill your purchases, handle returns or exchanges, and respond to your inquiries.
  • Marketing & Communications: To send order confirmations, shipping updates, newsletters, promotional offers, and SMS messages (only if you’ve opted in).
  • Cart Abandonment Reminders (SMS): We may send you a one-time SMS reminder if you leave items in your shopping cart without completing checkout—provided you have opted in to receive text messages.
  • Site Improvement & Analytics: To analyze site performance and improve our products, content, and user experience.

3. Mobile SMS Marketing Program

Our SMS program keeps you informed about promotions, new arrivals, and cart-abandonment reminders. When you opt in, you agree to receive automated text messages to the phone number you provide.

  • What We Collect & Store: Phone number and the date/time you opted in; consent log showing opt-in language and method.
  • How We Use It: Send promotional offers, updates, and reminders. We do not share SMS opt-in data with any third parties.
  • Opting Out: Reply STOP to any message to unsubscribe. You will receive a confirmation message, and no further messages will be sent.

4. SMS Abandoned-Cart Reminders

To help you complete your purchase, Stitch’s Site uses cookies and plugins to detect when you add items to your cart but don’t check out. If you’ve opted in to SMS, we may send you a reminder such as:

“Stitch’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.”

5. Third-Party Data Sharing

We do not sell or rent your personal information. When we share data with service providers (e.g., payment processors, shipping partners, marketing platforms), we limit that sharing to what is necessary to perform the requested service.

Note: This Privacy Policy explicitly excludes SMS opt-in data and consent from any third-party data-sharing arrangements. We will never share your text-message opt-in status or phone number with non-affiliated parties.

6. Location Tracking & Location-Based Services

If you enable location services on your device, we may collect and use location data to provide personalized offers and analyze foot-traffic patterns. We will always obtain your express permission before accessing precise location data. You can disable location services at any time through your device’s settings.

7. Security

We implement administrative, technical, and physical safeguards to protect your information. While no system is completely secure, we strive to protect your personal data in accordance with industry best practices.

8. Your Choices & Rights

  • Access & Correction: Review or update your information by logging into your account or contacting privacy@stitch-clothing.com.
  • Opt-Out of Marketing: Unsubscribe from emails or SMS at any time via the link or reply method provided.
  • Cookie Preferences: Adjust your browser settings to refuse cookies or to alert you when cookies are being sent.

9. Children’s Privacy

Our Site is not directed to children under 16. We do not knowingly collect personal information from minors. If we learn we have collected information from a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised date at the top and notify you of material changes via email or a notice on our Site.

Contact Us

If you have questions or concerns, please contact us: